Frequently Asked Questions

Everything you need to know about your DEZI experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by destination but generally arrive within 7-14 business days.

How do I initiate a return or exchange?

We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our Returns Portal with your order number and zip code to start the process.

Are your products ethically manufactured?

Sustainability and ethics are at the core of DEZI. We partner exclusively with fair-trade certified factories that ensure safe working conditions and utilize eco-friendly materials whenever possible.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How do I find my correct size?

Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.